**Return and Exchange Policy**
Thank you for visiting and shopping with the Hexagon Leica Geosystem. Below are the terms and conditions that make up **Our Return Policy**
Hexagon Leica Geosystem™ includes various affiliated Leica, Sokkia, FAST (Topcon), Gps and Gnxs. we have outlined the details of the Hexagon Leica Geosystem return and Exchange policy below:
1. Customers must obtain an authorized Return Merchandise To return any product to the Edelbrock Group, you must first obtain an Authorization (RMA) number. To obtain an authorized RMA number, follow one of the two methods – **Step 1:** Log into your account and find your order to submit a return request. Please wait for an email confirming that the RMA status is “Authorized” before shipping the product back.
– **Step 2:** Alternatively, you can contact customer service by phone or email to request the RMA number directly..to request an RMA number.
2. Customers must complete it. Please include a return and/or exchange form in the box with the item being returned. If the return was processed online, print the authorized RMA email and place it in the box with the returned product.
**PLEASE NOTE:** For online customers, you will initially receive two emails regarding your return status, including email notifications showing your product’s eligibility (pending, authorized, or denied). Once approved, you may return your product. You will receive additional emails. Here’s a revised version of the text for clarity and correctness:
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This document outlines the internal inspection process for your return. Items purchased from an Edelbrock Group E-Commerce must be returned to the appropriate location based on the brand:
**PRODUCT RETURNS DEPARTMENT**
For the following brands: Hexagon Leica Geosystem, Sokkia,*******Topcon****Leica**
8649 Hacks Cross Rd
Olive Branch, MS 38654
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If you need any additional changes or assistance, please let me know!
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**TCI Product Returns Department**
**TCI Auto**
151 Industrial Road
Ashland, MS 38603
Return Policy
– Items must be returned within 90 days of purchase.
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Please let me know if you need any further modifications and should be in new or unused condition.
– Products not purchased from the Hexagon Leica Geosystem E-Commerce department cannot be returned directly to Hexagon Leica Geosystem. Please get in touch with the original place of purchase for assistance. assistance.
**Inspection Process:**
– Once your item is received, the inspection process with Hexagon Leica Geosystem will take 7 to 10 business days.
– If a refund is processed back to your credit or debit card, please allow additional time for it to appear on your statement. 7-10 days for the credit to appear in your account.
**Important Notes:**
– Hexagon Leica Geosystem reserves the right to deny any return.
– Our E-Commerce department requires proof of purchase for all returns. Of purchase for all returns. If you have lost your paper receipt or packing slip, you can contact Edelbrock Group to request an email. You can also obtain a copy by signing into your account online. Going to my orders, selecting the order, then clicking invoices, you will have the To return products to Please send your items to the Hexagon Leica Geosystem E-Commerce. Note that we do not accept shipments sent via Cash on Delivery (COD).
**Important Note:** Parts that show signs of use, have been installed in a manner that contradicts the manufacturer’s instructions, or have been Items that are improperly handled, packaged, or shipped by the customer will not be eligible for exchange, refund, or warranty consideration. Items that are improperly handled, packaged, or shipped by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to make this determination. to make determinations regarding these matters. ese matters. We refuse such requests. make this determination. refuse claims based on these conditions. make this determination. Apply a restocking or disposal fee or refuse to return items under these exceptions.