Shipping Policy

 

Thank you for visiting and shopping at Hexagon Leica Geosystem*. Following are the terms and conditions that constitute our Shipping Policy.

*Hexagon Leica Geosystem™ and its affiliated brands include Hexagon Leica Geosystem® ,Topcon®, Sokkia® (Leica).

 

 

 

STANDARD SHIPPING POLICY

 

We ship globally all E-Commerce orders totaling $—customers who spend $200 or more qualify for complimentary ground shipping. The complimentary ground shipping service does not include any additional fees a shipment may incur. Additional fees include costs, including but not limited to Lift Gate, Residential Delivery, and Saturday Delivery, which are the responsibility of the buyer or shipment receiver.

 

For all E-Commerce orders totaling less than $200, shipping will be completed using the service selected by the customer at checkout. Shipping charges will be calculated during the checkout process when applicable.

 

Shipments are made on weekdays only unless Saturday delivery is requested. All in-stock items from Hexagon Leica Geosystem E-Commerce Orders placed before the cutoff time of 2 PM Central Time will be processed the same day. An estimated time of arrival (ETA) will be provided during checkout for special orders of items that are not in stock. Customers will receive notifications via email or telephone if we cannot meet the ETA.

 

Please note that we do not accept ordersWe cannot ship to P.O. Boxes or APO/FPO addresses. Additionally,If an order is refused upon delivery, a 15% restocking fee will be applied. Thank you for your understanding..

 

Priority shipping is available for orders placed before 2:00 PM CST for an additional charge. Orders received after this cutoff time will be processed on the next business day and shipped the following day.

 

  • Contact us for priority shipping rates for 3-day, 2-day, and overnight services. Saturday, Sunday, or holiday orders may affect shipping times. Holiday orders will not ship until the next business day. Saturday delivery is also available upon request.

Additional fees, Including, but not limited to, lift gate service, residential delivery, Saturday delivery, etc., additional charges may apply.

 

Please note that we do not accept orders shipping to APO/FPO addresses. Orders that are refused upon delivery will incur a 15% restocking fee.

 

**Shipping Confirmation & Order Tracking**  

Once your order has Once your order has Once your order has shipped, you will receive a confirmation email that includes your tracking number(s). Please note that the tracking number will… activate within 24 hours.of shipment. During periods of high order volume, there may be delays in shipments. Thank you for yourIf your order is significantly delayed, a representative from Hexagon Leica Geosystems E-commerce will contact you through email or phone..

 

**Customs, Duties & Taxes**  

Hexagon Leica Geosystem is not responsible for any customs duties or taxes that may be applied to your order. The customer is responsible for all fees incurred during or after shipping (such as customs tariffs, taxes, and duties).

 

**Damages**  

Hexagon Leica Geosystem is not liable for damaged or lost products. If you receive a damaged order during shipping, please get in touch with us and the shipment carrier immediately to file a claim. Ensure you save all packaging materials and damaged goods before making a claim.

 

Our E-commerce System does not currently support international shipping. All international shipping requests are considered on a case-by-case basis. For shipping rates and availability to international destinations and Canada, please get in touch with the Edelbrock Group E-Commerce Customer Service department directly.

 

  • Please note that orders refused at the delivery point will incur a 15% restocking fee.